Physical Address
304 North Cardinal St.
Dorchester Center, MA 02124
Physical Address
304 North Cardinal St.
Dorchester Center, MA 02124
Talkroute is a feature-rich virtual phone system allowing businesses to manage calls from their desktop, browser, and mobile phones. Aside from voice calls, it has unified communications features, including team chat and video conferencing. In this Talkroute review, we evaluate its pricing, features, ease of use, and customer service to help you decide if it’s the right communications platform for your business.
Talkroute earned an overall score of 4.31 out of 5, getting a perfect score on ease of use and customer service. However, it had a median expert score and pricing rating mainly because it lacks a free version and standout features.
Best For
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Small businesses needing an affordable virtual phone system to manage low call volume, send bulk texts to customers, and collaborate with colleagues remotely
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Standout Features
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Pricing Plans
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$19 to $59; customized pricing is also available
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Annual or Volume Discounts Available
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Annual billing option and volume discounts are not offered
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Platform Compatibility
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macOS, Windows, Linux, iOS, Android, and web browser
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Customer Service
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Talkroute boasts excellent call management features but lacks international calling capabilities, integrations with third-party platforms, and a large meeting capacity. If these factors are essential for team collaboration and customer service, it’s best to go for Talkroute alternatives.
Cloud-based phone system Ooma allows international calling at affordable rates, starting at 2.5 cents. If you’re a solopreneur with a home office, opt for the provider’s residential package, which lets you access an unlimited calling plan to landlines in over 70 countries and to mobile phones in over 40 countries for only $25.99 a month.
Nextiva, on the other hand, is the ideal solution if you want a phone system equipped with robust unified communication features, including task management, team presence, and file sharing. It has audio and video conferencing, accommodating unlimited and 250 participants, respectively.
Meanwhile, RingCentral allows you to connect with over 200 popular apps. These are tools for customer relationship management (CRM), analytics, collaboration, customer support, and short messaging service (SMS).
Best For
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Small businesses that frequently make international calls
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Companies requiring a complete, feature-rich unified communications platform with a large meeting capacity
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Organizations wanting to integrate their business phone system with third-party apps
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Monthly Starting Price (Billed Monthly)
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$14.99
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$30.95
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$30 per user
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Read Review
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Ooma Review
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Nextiva Review
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RingCentral Review
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Talkroute pricing got a score of 3.75 out of 5 since it’s relatively more affordable than leading competitors like Grasshopper and Aircall. Unlike Nextiva, it doesn’t offer volume discounts. It doesn’t have an annual billing option, either. The subscription costs $19 to $59, but a customized Talkroute pricing is available for businesses needing 20+ users.
Talkroute Plans
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Basic
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Plus
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Pro
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Enterprise
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Best For
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Solopreneurs who need a professional phone number
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Solopreneurs requiring basic call handling and meeting capabilities
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Small businesses that need enhanced call management features
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Small-scale contact centers that need multiple phone numbers for customer service
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Monthly Pricing
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$19
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$39
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$59
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Customized quote
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Account Users
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1
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3
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10
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20+
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Local & toll-free numbers
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1
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2
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3
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10
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Voicemail boxes
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1
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3
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10
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20+
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Auto attendant and interactive voice response
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✕
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✓
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✓
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✓
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Single-digit extensions
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✕
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✓
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✓
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✓
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Call recording
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✕
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✕
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✓
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✓
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Whiteboard and file sharing in meetings
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✕
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✕
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✓
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✓
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Click on the options below to know more about Talkroute’s plans and inclusions:
A complete virtual phone system, Talkroute lets businesses route and forward calls, create phone extensions, manage voicemails, and send texts. It also comes with video conferencing capabilities, supporting a 100-participant capacity across all plans. Included in the meeting features are the collaboration tools, namely whiteboards and file sharing.
In this Talkroute review, the general features of the provider earned a score of 5 out of 5 since it has the essential capabilities businesses consider in a virtual phone system. For one, it offers local and toll-free numbers, unlimited calling minutes within the US and Canada, and SMS and MMS messaging. Here are some more Talkroute general features:
For niche features, Talkroute got a 4 out of 5 score because the provider offers vanity numbers and voicemail transcription, among other advanced capabilities businesses look for in phone systems. However, it lacks international numbers leading phone systems RingCentral and Phone.com provide. Nonetheless, Talkroute has valuable features:
Given Talkroute’s wide range of support channels, we gave the provider a perfect score in the aspect of customer service. It offers phone and chat support on weekdays from 9 a.m. to 7 p.m. and Saturdays from 10 a.m. to 5 p.m. Email support is open at all times every day. Talkroute also has a help center, a centralized hub for all the how-to guides.
If you don’t want to wait by the phone for assistance, the provider offers a scheduled set-up call, an exclusive consultation that lasts 30 minutes to an hour. Another customer support option is a live demo, where a Talkroute representative will take you through the platform’s features.
In this Talkroute review, we rated the provider a perfect score on ease of use because the platform is relatively straightforward to set up and operate. After downloading the software and signing in, you can use the tool right away. The interface is simple and easy to navigate. The main menu on the left side of the interface contains all the communication tools you need, avoiding confusion: keypad, history, messages, voicemail, and meetings.
As for finding business phone numbers, Talkroute’s website hosts the number search portal. Choose from the extensive catalog of phone numbers in all of the major toll-free area codes. If you prefer a vanity number, simply key in the word you want, and the system will provide options.
We gave Talkroute an expert score of 3.75 because we didn’t find several standout features that give the platform a competitive edge over other providers. However, many users noted on third-party review sites that the platform is easy to use. Its simplicity benefits new users and small teams. As of writing, here are the user ratings based on Talkroute reviews from third-party sites:
To assess Talkroute and see how it stacks up against the best business phone systems in the market, we listed criteria points we deemed most crucial in choosing a communication tool. We also referred to third-party review platforms to learn about existing users’ experience with the phone system.
Talkroute is a robust business phone system allowing businesses to manage calls more efficiently, organize text messages, and collaborate remotely via video conferencing. The easy-to-use platform and the provider’s responsive customer service particularly benefit teams transitioning from landline systems to virtual phone services. Sign up for Talkroute’s free trial or the basic plan for only $19 a month.
Visit Talkroute